TERMS AND CONDITIONS

Welcome to Meili Wear Confidence. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. Product Nature

All our products are handcrafted and unique. As a result, slight variations in color, design, or finish may occur due to:

Use of natural materials

Handcrafting techniques

Differences in screen/display settings

These variations are a natural characteristic of handmade products and are not considered defects.

2. Order Processing

Orders are typically processed within 2–5 working days

Customized orders may require additional time depending on design complexity

Order changes or cancellations must be requested before dispatch

3. Shipping & Delivery

Delivery timelines vary based on location and courier partner services

While we strive to ensure timely delivery, delays caused by third-party logistics providers are beyond our control

4. Payment Terms

We offer the following payment options:

Prepaid (online payment)

Cash on Delivery (COD)

Important:

Customers must be available to accept COD orders

Repeated COD cancellations may lead to restrictions or denial of future COD orders

5. Returns & Exchanges

We accept returns only under the following conditions:

Wrong product received

Product received in damaged condition

To initiate a return:

Contact us within 7 days of delivery

Provide a clear unboxing video as proof

Returns are not accepted for:

Change of mind

Minor variations in handmade products

6. Pricing & Offers

Prices and promotional offers are subject to change without prior notice

Orders once placed cannot be modified based on future price changes

7. Customer Responsibility

Customers are responsible for providing accurate and complete information while placing an order.

We are not liable for delivery issues arising from:

Incorrect shipping address

Incorrect contact details

8. Privacy

All personal information shared with us is handled with care and used strictly for:

Order processing

Customer communication

For more details, please refer to our Privacy Policy.

9. Order Cancellation by Us

We reserve the right to cancel or refuse any order in cases such as:

Suspicious or fraudulent activity

Unsuccessful payment verification

Product unavailability

10. Acceptance of Terms

By placing an order with Meili Wear Confidence, you confirm that you have read, understood, and agreed to these Terms & Conditions.